Customer Service Specialist

职位描述 ● Provide users with professional consultation and answers to improve user product experience ● Handle customer complaints and issues and provide timely feedback to relevant departments ● Collect customer opinions and suggestions to continuously optimize the company's products and services ● Responsible and able to independently maintain customer relationships and improve customer satisfaction 资格 ● Fluent in Chinese and English ● Strong customer service awareness and teamwork spirit ● Ability to handle a certain level of work pressure, possess good psychological qualities, and comply with work arrangements ● Candidates with experience in blockchain-related work are preferred ● Working hours: 8 hours per working day, 3 shifts. Rest for 6-8 days per month.